Shipping Policy

We are sorry that you are not 100% satisfied with our products. If you need to exchange or return a product, please contact us. We will provide you with the best solutions.

​

RETURNS

​

COZY FURNITURE offers a limited refund/exchange service to any refund/exchange claim made by the original purchaser of the COZY FURNITURE product to COZY FURNITURE during the applicable period stated below:

​

·90 days from the date of the original retail purchase

​

Because of this, we aren’t able to offer refunds on the following products:

​

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

​

For any item not in its original condition, damaged or missing parts for reasons not due to our error, please contact us for refund/exchange solutions. 

​

To complete your return, we require a receipt or proof of purchase.

​

?*Please do not send your purchase back to the manufacturer.

​

If your product needs to be returned or exchanged due to big quality issues or delivery damage, COZY FURNITURE will bear the shipping costs, or apply insurance to cover all the cost.

​

If the product is to be returned for reasons other than quality issues (not wanted, bought wrong, disliked, etc.), the purchaser will have to pay the delivery fees for the product both sent & return.

​

Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.

​

In case of a product exchange, the purchaser has to return the purchased product and place a new order. The purchaser has to pay the delivery fees for the product return and delivery fees for the new order.

​

Important Notice:
1. Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.
2. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.

​

REFUNDS (if applicable)

​

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

​

If approved, your refund claim will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

​

LATE OR MISSING REFUNDS (if applicable)

​

If you havenʼt received a refund yet, first check your bank account again.

​

Then contact your credit card company. It may take some time before your refund is officially posted.

​

Next contact your bank. There is often some processing time before a refund is posted.

​

If youʼve done all of these and you still have not received your refund yet, please contact us.

​

ORDER CANCELLATION (if applicable)

​

We accept the order cancellation made only before the product is shipped. If your cancellation claim is approved, you will get a full refund. We cannot cancel the order if the product is already shipped out or customized production starts.

​

SALE ITEMS (if applicable)

​

Only regularly-priced items may be refunded. Sale items cannot be refunded.

​

EXCHANGES (if applicable)

​

We only replace items if they are defective or damaged. If you need to exchange such an item for the same product, please contact us.

​

NOTES

​

Shipping time is estimated and not guaranteed. Delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll do everything we can to make sure your order gets to you as quickly as possible.